Returns & Exchanges

Due to the perishable nature of our freshly baked cakes and confectioneries, we are unable to accept returns or exchanges once an order has been delivered or collected. If you encounter an issue with the quality or condition of your treats, please contact our guest experience team within 24 hours of receipt.

Return Process

• 1.
  Inspect Your Order

  Please carefully examine your cakes and pastries immediately upon arrival or collection to ensure they meet our high standards of quality and presentation.

• 2.
  Document Any Issues

  In the rare event of damage or a discrepancy, please take clear photographs of the product and the packaging to help us resolve the matter quickly.

• 3.
  Contact Guest Services

  Email our team at [email protected] within 24 hours, including your order number, photos, and a brief description of the concern.

• 4.
  Resolution Process

  Our team will review your request and, where applicable, arrange for a replacement or a credit note to ensure your Peggy Porschen experience remains sweet.